How rideskout works

Everyone

Anyone who visits rideskout. You don't need an account.

• E1 You can read any page and search without signing up. Search · Tell us — line E1
• E2 You can search for a school, workplace, area or place. Search labels each result "place" or "area". Where a school or workplace is needed, areas appear in grey and cannot be picked. Tell us — line E2
• E3 You can add a place that is missing: search, then pick it from Google Maps. It shows on the site at once, tagged "Pending review". Add a place · Tell us — line E3
• E4 A "Pending review" place can be found and takes requests. Tell us — line E4
• E5 You can leave an email when you add a place or an area. We use it once, to tell you it is live. Tell us — line E5
• E6 "Verified" on a school page means rideskout checked that this school runs that campus. Tell us — line E6
• E7 "Serves" with a school's name means that school confirmed the transporter serves its campus. It is not a safety check. Tell us — line E7
• E8 You can report a place, a phone number or a page, with a reason from a list. We read every report. Nothing is hidden automatically. Tell us — line E8
• E9 You can use "Ask for your city" when rideskout has not opened your city. Places and requests work only in cities rideskout has opened. Ask for your city · Tell us — line E9
• E10 Nothing on rideskout costs money in the pilot. rideskout takes no bookings, payments or cuts. About the pilot · Tell us — line E10
• E11 You can see, correct or delete your data. Email us about your data · Privacy · Tell us — line E11
• E12 A rideskout curator checks each new place: that it is real and in the right city and area. Then the "Pending review" tag goes away. Tell us — line E12

Families

Parents, students and anyone who needs a seat to school, college or work.

• F1 You can read any page, ask for a seat and share a page. You don't need an account or an invite. Tell us — line F1
• F2 No page ever shows who asked for a seat. Tell us — line F2
• F3 To ask for a seat, say where you go and where you are picked up. Then add your times, your price band, how you travel now, and 1 to 6 seats. Tell us — line F3
• F4 You can give a phone number, an email, or both. You need at least one. With an email, you can get your link again if you lose it. Find your link · Tell us — line F4
• F5 At a school, you can add each student's name and school ID. They are optional, unless the school asks for names. Tell us — line F5
• F6 Each browser can send one request per place. Sending again updates it. Tell us — line F6
• F7 You can change or withdraw your request any time from your manage link. Tell us — line F7
• F8 If you withdraw a request, we keep it for 90 days so you can bring it back. How we keep your details · Tell us — line F8
• F9 You can mark seats served when your transport is arranged. Only you, your child or the school's desk can mark a seat served. A transporter can't. Tell us — line F9
• F10 You can see how many seats families need and how many are served, by area, and the price band most families chose. Tell us — line F10
• F11 Your phone and email are never shown publicly or given to transporters. A school sees them only after rideskout verifies it. Tell us — line F11
• F12 You can tap "Show numbers" on a transporter page to see its phone. The owner of the page types the numbers. rideskout does not check them before they show. Tell us — line F12
• F13 If your school uses pickup registration, you can register who may collect your child. The school prints the pickup cards. Tell us — line F13
• F14 If your school assigns a driver, you see the driver's name, ID number, phone, vehicle and transporter. Tell us — line F14
• F15 You can't edit a driver the school assigned. You can ask the school to change it, and the school decides. Tell us — line F15

Transporters

• T1 You sign in with Google to create or manage a page. Sign in · Tell us — line T1
• T2 Your page may already exist: rideskout starts some pages from public information. To take it over, send a claim. Every claim is reviewed before it is granted. Tell us — line T2
• T3 You can ask us to remove your page. We will take it down. Email us to remove your page · Tell us — line T3
• T4 You can ask to rename your page. rideskout checks the new name before it shows. Spelling fixes show at once. Edit your page · Tell us — line T4
• T5 You can't publish a page without a phone number or an email. Tell us — line T5
• T6 Your page name, phones and email are public. We fill in your public email from your account email. You can change it. Tell us — line T6
• T7 Families tap "Show numbers" to see your phone. Numbers are protected from bulk copying. Tell us — line T7
• T8 Pick-up locations are areas or places in any open city. Drop-off locations are places, like a school or workplace. Edit your page · Tell us — line T8
• T9 Your pick-up and drop-off lists are separate. rideskout does not turn them into routes. Tell us — line T9
• T10 You can see how many seats families need, and how many have been served, by area. You never see who the families are. See demand · Tell us — line T10
• T11 You can share your page: download your card, copy a WhatsApp message, or download just the QR (for any window). Share your page · Tell us — line T11
• T12 A school can confirm that you serve its campus when you list the campus as a drop-off location. Families then see "Serves" with the school's name. It is not a safety check. Tell us — line T12
• T13 You register your own drivers and tick that each driver agreed to be shown to the schools and families they serve. Your drivers · Tell us — line T13
• T14 A school can use your drivers only if it approves you and you list its campus as a drop-off location. Tell us — line T14

Schools

• S1 Your school's page may already exist: rideskout creates some pages from public information. To take it over, send a claim. We review every claim. Tell us — line S1
• S2 Your school gets a private desk after you take over its page and rideskout verifies one of its campuses. Open your desk · Tell us — line S2
• S3 You can ask rideskout to verify a campus from your page. Only one school can be verified for a campus. Ask to verify · Tell us — line S3
• S4 Nothing about a campus is public until rideskout verifies it: no contacts, no "Served by", no campaigns. Tell us — line S4
• S5 Your desk sees requests only for your own campuses. Families see "Only your school sees your details." Tell us — line S5
• S6 A request stays on your desk until the family withdraws it, or until a year passes without activity. Tell us — line S6
• S7 You can invite desk staff by email. An invite lasts 14 days. It works for a Google account with that verified email. Only the owner of the desk can invite or remove staff. Open your desk · Tell us — line S7
• S8 You can start a campaign for a campus. A campaign is a link and a QR poster. You set its closing date; it takes requests until then. Open your desk · Tell us — line S8
• S9 "Served by" is your own statement of who serves your campus: own fleet, a contracted transporter, or independent transporters. Open your desk · Tell us — line S9
• S10 We do not check that a transporter you name in "Served by" agrees to it. Tell us — line S10
• S11 You can confirm a transporter that says it serves your campus. Confirming is not a safety check. You can withdraw it. Tell us — line S11
• S12 For school pickup, you can approve one transporter at a time. Approving lets you use its drivers. It is not the same as confirming that it serves your campus. You can remove the approval. Tell us — line S12
• S13 A school can never approve a transport page that it owns, or that its desk staff own. School-run vans use "Own fleet". Tell us — line S13
• S14 You can run pickup registration: families register who may collect their child, you review it, print pickup cards and use the call list. Tell us — line S14
• S15 Pickup cards last until the next session starts, plus 14 days. Registrations you do not review within 14 days of closing are rejected. If the school approves a family in the 60 days before a new session starts, its cards stay valid until the end of that new session. Tell us — line S15
• S16 A school can only assign drivers from transporters it approved. If approval ends, the cards naming those drivers pause at once. Tell us — line S16